home

about esupply

government entities

about tejari

resource library

TERMS AND CONDITIONS OF USE FOR ESUPPLY SITE

1. Introduction

1.1. This User Agreement sets forth the terms and conditions governing the access and use of the eSupply.dubai.gov.ae website (the System) by organizations competing for the provision of goods and services (Suppliers) to those Dubai Government Entities conducting their procurement activities on the System (Buyers).

1.2. The System is provided by TejariSolution FZ LLC (Tejari) and operated by the Buyers. This User Agreement applies to the Supplier's and its Supplier Users' access to and use of the System. By accessing the System through assigned user ID and password the Supplier agrees to be bound by the terms of this User Agreement.

1.3. A Procurement Exercise may include:

  • (PQQ) Pre-Qualification Questionnaire
  • (RFI) Request for Information
  • (RFQ) Request for Quotation
  • (ITN) Invitation to Negotiate
  • (ITPD) Invitation to Participate in Dialogue
  • ITSFO) Invitation to Submit Final Offer
  • (ITSFT) Invitation to Submit Final Tender
  • (BAFO) Best And Final Offer
  • (RFP) Request for Proposal
  • (RFQ) Request for Quotation
  • an electronic Auction, or
  • an electronic Contract.

This above list of individual Procurement Exercise processes is indicative and a non-exhaustive representation of commonly used terminology. Buyers may have their own, unique terminology to be applied on a case by case basis.

1.4. The Supplier shall only use the System in accordance with this User Agreement and any further rules expressed and presented in the System or in the Buyer specific terms outlined in the Appendices. In the event of any conflict between this User Agreement and any such further rules, then the provisions of such further rules shall take precedence over this User Agreement.

2. Access

2.1. Supplier must have a valid License with Tejari in order to take part in Procurement Exercises conducted by Buyers. Tejari grants License to Suppliers upon receipt of signed License Order Form and payment of relevant annual Tejari License fees.

2.2. Suppliers that are recommended by Buyer Organizations, whose Tejari License has been activated, prior to signing the License order form and license fee payment, agrees to pay the applicable license fees in full, upon participating in Tender(s)/RFX(s) for which they have been invited and/or upon issuance of invoice by Tejari for such Tender(s)/RFX(s) Participation by the supplier.

2.3. Tejari may immediately and without notice deny access to the System by the Supplier and/or one or more Supplier Users by giving notice in writing to the Supplier if any of the following events occur:

2.3.1. The Supplier commits a material breach of any of its obligations under this User Agreement or the Tejari License; and

2.3.2. The Supplier fails to remedy, or persists in, any breach of any of its obligations under this User Agreement or the Tejari License after having been notified in writing to remedy or desist such breach within a period of ten (10) Working Days.

2.3.3. Fails to pay the Tejari License Fees, or any part thereof, within 30 days of receiving an invoice for such fees from Tejari

2.4. Without prejudice to any of the Buyer's other rights, the Buyer reserves the right to suspend Supplier's access to the System without notice for technical or legal reasons.

3. Registration

3.1. To be granted access to the System, the Supplier must register each person that the Supplier wishes to be a Supplier User by providing the required registration data and specifying a user ID and password.

3.2. In order to participate in Procurement Exercises, the Supplier must hold a valid Tejari License. This may be obtained from Tejari upon initial registration and must be renewed annually in accordance to the terms of the Tejari License.

3.3. User ID and password are strictly personal to the Supplier User and non-transferable. The Supplier shall ensure that its Supplier Users do not divulge or disclose their User ID or password to third parties. In the event that the Supplier or a Supplier User becomes aware that a User ID or password may have been divulged, disclosed or discovered by any third party, the Supplier or Supplier User shall immediately notify the Helpdesk.

3.4. The Supplier shall designate an individual Supplier User to manage access to the System by other Supplier Users.

3.5. The Supplier must immediately inform the Helpdesk in the event that a Supplier User leaves its employment or no longer requires access to the System. The Buyer and Tejari each retain the right to deactivate a Supplier User User ID and password if there has been no access for a period of one hundred and eighty (180) days.

4. Invitation to Participate

4.1. The Buyer may send, through the System, an invitation to participate in a specific Procurement Exercise to appropriate Suppliers with valid Tejari Licenses . Data and information relating to a specific Procurement Exercise shall be made available to invited Suppliers.

4.2. The Buyer shall configure the System as appropriate for each Procurement Exercise. The selected configuration settings for a Procurement Exercise shall be displayed on the System for invited Suppliers to view. The Supplier acknowledges that any one Supplier User participating in a Procurement Exercise on the System shall bind the Supplier to these configuration settings.

4.3. All material issued through the System in connection with a Procurement Exercise shall remain the property of the Buyer and shall be used only for the purpose of this procurement.

5. Supplier's Obligations

5.1. The Supplier shall ensure that all its Supplier Users comply with this User Agreement.

5.2. The Supplier shall use all reasonable care and skill in performing its obligations under this User Agreement.

5.3. The Supplier shall provide its Supplier Users with the equipment and software needed to access and use the System.

5.4. The Supplier shall provide software to ensure the security of the System and use best endeavours to protect the System from viruses when being accessed and used by its Supplier Users.

5.5. The Supplier shall use the System for lawful and proper purposes only and shall, in any event, comply with all relevant laws, regulations and Codes of Practice within the United Arab Emirates or other jurisdiction from which Supplier Users access the System.

5.6. In particular, the Supplier agrees that it will not:

5.6.1. manipulate any information supplied on the System in a manner that would lead to inaccurate, misleading or discriminating presentation of information being displayed;

5.6.2. post, transmit or disseminate any information on or via the System which is or may be harmful, obscene, defamatory or otherwise illegal;

5.6.3. use the System in a manner which causes or may cause an infringement of the rights of any other; and

5.6.4. use any software, routine or device to interfere or attempt to interfere electronically or manually with the operation or functionality of the System, including uploading or making available files containing corrupt data or viruses.

5.7. The Supplier agrees that its Supplier Users shall act as authorised agents for and on behalf of the Supplier in submitting any response to any Procurement Exercise on the System.

5.8. The Supplier shall be responsible for any unauthorised, false or fraudulent response to any invitation to participate in a procurement that is submitted using one of its Supplier Users' User ID and password.

5.9. The Supplier represents and warrants to Buyer that:

5.9.1. all information it provides will be accurate and complete and shall accurately represent the Supplier's capabilities;

5.9.2. it shall have the right, through actual ownership or otherwise, to provide any product or service that is the subject of any response made by it to any invitation to participate in a procurement;

5.9.3. it has the ability to sell the product/service/works at the prices offered in any response made by it to any invitation to participate in a procurement and according to the relevant criteria specified by the Buyer in the relevant invitation to participate in a procurement.

6. General Provisions for the Submission of Responses

6.1. Suppliers are expected to examine all of the file attachments published in the System, which indicate what information must be provided. Suppliers must provide all of the items of information requested in the Procurement Exercise. Incomplete submission of the information requested including the submission of information in file attachments containing viruses that have been advised by the System shall entitle the Buyer to invalidate or reject the response to the Procurement Exercise.

6.2. All responses to any invitation to participate in a Procurement Exercise must be submitted through the System by the closing date and time as specified on the System.

6.3. Responses may be submitted through the System at any time up to the closing date and time as specified on the System.

6.4. Suppliers shall be entitled to submit one or more responses prior to the closing date and time. It is understood that the last response submitted prior to the closing date and time shall be the response that is considered by the Buyer in the evaluation and award process.

6.5. The Supplier agrees to keep any responses valid for a period of ninety (90) days from the closing date and time for the submission of responses, unless any other period is specified in the terms and conditions of the Procurement Exercise.

6.6. In the case of discrepancies, the last response (in accordance with the provisions of paragraph 6.4) submitted through the System shall prevail over the contents of a file, attachments and other documents made available by the Supplier during the Procurement Exercise.

6.7. The Buyer will open responses in accordance with the opening procedures specified on the System for each Procurement Exercise.

7. Specific Provisions for Auctions

7.1. In the event a Buyer conducts an Auction, the Supplier acknowledges and accepts that the responses received in earlier stages of the Procurement Exercise may represent, upon the Buyer's decision and following a notification to Suppliers, the initial bid by each Supplier in the Auction.

7.2. The Buyer shall be entitled to set an opening price and a reserve price for an Auction.

7.3. The configuration settings for the Auction as defined by the Buyer shall determine the closing time for each Auction. The selected configuration settings for an Auction will be displayed on the System for Suppliers to view prior to the Auction.

7.4. All bids entered during an Auction are irrevocable except to the limited extent provided for in this Clause. Bids may be revoked by the Supplier only if the Supplier notifies the Buyer immediately after the bid has been entered and then only if the bid revocation is accepted by the Buyer. If the Buyer does not agree to the bid revocation in such case, the bid will become binding in accordance with these Participation Rules.

7.5. The Buyer is not obliged to accept the lowest bid or any bid made during an Auction. If the Buyer decides to accept a bid, in accordance with the published evaluation criteria, the Buyer shall notify the Supplier that its bid has been accepted. Such notice shall be in writing and shall constitute the unqualified acceptance by the Buyer of the Supplier's offer on the Buyer's terms and conditions of contract as specified in the Procurement Exercise.

8. Amendments to a Procurement Exercise

8.1. The Supplier acknowledges that:

8.1.1 the Buyer reserves the right to, at any time prior to the closing date and time for receipt of response by publication of a notification through the System and without incurring any liability whatsoever:

8.1.1.1 suspend and re-open or cancel a Procurement Exercise or extend the closing date and time of any Procurement Exercise; and/or

8.1.1.2 vary or amend the details of a Procurement Exercise; and

8.1.2 in the event of a suspension and subsequent re-opening of a Procurement Exercise, the Procurement Exercise will resume on the basis of the last response recorded by the Supplier through the System.

9. Notification of Award

9.1. Buyer will provide Written Notification of Contract Award in accordance with Clause 17 to the Supplier subsequent to the closing date and time and following evaluation of the Supplier's response to the Procurement Exercise. No other notification of contract award or otherwise sent by the System shall in any way represent any obligation towards the Supplier on the part of the Buyer.

10. Intellectual Property Rights

10.1.All Intellectual Property Rights in the System are owned by, or are under licence to, the Buyer.

10.2.The Supplier and its Supplier Users shall have no Intellectual Property Rights in the System, nor shall it have any rights to copy, adapt, modify or interfere with the System.

10.3.The System may include the Buyer's logo and/or trade mark. The Supplier acknowledges that it may not copy, use, or mask the Buyer's logo and/or trademarks which appear on the System without the prior consent of the Buyer.

11. Data Protection

11.1.The Supplier shall comply with the applicable UAE laws in its use and access of the System. Supplier agrees not to hold Tejari, or Buyer, liable for any publicity; any publication of news, or comments pertaining to the Supplier.

11.2.Tejari, on behalf of the Buyer, will collect, hold and use personal information obtained from and about the Supplier Users pursuant to paragraph 3.1. The Supplier agrees to such information being collected, held and used in accordance with this User Agreement and its obligations under the applicable UAE laws.

12. Limitation of Liability

12.1.In no event shall the Buyer or Tejari be liable to the Supplier for any direct loss, indirect loss or damages incurred by the Supplier or any Supplier User arising from the use of the System caused by:

12.1.1. An event of Force Majeure that affects the availability and/or performance of the System;

12.1.2. Incorrect use by Supplier Users of the System;

12.1.3. Connectivity failures in respect of the equipment used by the Supplier Users;

12.1.4. Breakdown of the System for a period of time not exceeding 30 Working Days.

12.2.The Supplier acknowledges and accepts that:

12.2.1. The Buyer reserves the right to interrupt and/or suspend the availability of the System and/or revoke access at any time by notice to the Supplier without incurring any liability;

12.2.2. The Buyer provides the System on an 'as is' basis and 'as available' basis without any warranty of any kind;

12.2.3. The Buyer does not accept any liability for any information or links on the System that may refer Supplier Users to external sources outside of the Buyer's reasonable control.

12.3.The Supplier will indemnify the Buyer and Tejari in full against all claims, demands, actions or proceedings (including legal and other professional advisers fees) made by any third party arising out of or in relation to the Supplier's breach of its obligations under this User Agreement.

13. Confidentiality

13.1.Each party shall:-

13.1.1. treat all Confidential Information as Confidential and safeguard it accordingly;

13.1.2. not disclose any Confidential Information to any third party without the prior written consent of the other party, except to such persons and to such extent as may be necessary for the performance of this User Agreement: and

13.1.3. not use any Confidential Information otherwise than for the purposes of this User Agreement.

13.2.The Supplier shall take all necessary precautions to ensure that all Confidential Information obtained from the Buyer under or in connection with this User Agreement:-

13.2.1. is given only to such employee, consultant, sub-contractor, professional advisor or agent engaged to advise it in connection with this User Agreement as is strictly necessary for the performance of this User Agreement and then only to the extent necessary for each employee, consultant, sub-contractor, professional advisor or agent activities in the performance of this User Agreement;

13.2.2. is treated as confidential and not disclosed (without prior written approval) or used by any employee, consultant, sub-contractor, professional advisor or agent otherwise than for the purposes of this User Agreement;

13.3.Where it is considered necessary in the opinion of the Buyer, the Supplier shall ensure that any employee, consultant, sub-contractor, professional advisor or agent of the supplier sign a confidentiality undertaking before commencing work in connection with this User Agreement.

13.4.The provisions of this Clause 13 shall not apply to any information:-

13.4.1. which is or becomes public knowledge (otherwise than by breach of the obligations of confidentiality under this User Agreement);

13.4.2. which is in the possession of the party concerned, without restriction as to its disclosure, before receiving it from the disclosing party;

13.4.3. which is received from a third party who lawfully acquired it and who is under no obligation restricting its disclosure; or

13.4.4. is independently developed without access to the Confidential Information.

13.5.Nothing in this User Agreement shall prevent the Buyer from:-

13.5.1. disclosing any Confidential Information which is required to be disclosed by an order of court or other tribunal or required to be disclosed in accordance with any law, statute, proclamation, by-law, directive, decision, regulation, rule, order, notice, rule of court, delegated or subordinate legislation parliamentary obligation; or

13.5.2. disclosing any information for the purpose of the examination and certification of the Buyer's accounts; or

13.5.3. disclosing any information obtained from the Supplier to any person engaged in providing any services to the Buyer for any purpose relating to or ancillary to this User Agreement, provided that in disclosing information under this sub-paragraph (13.5.3.) the Buyer discloses only the information which is necessary for the purpose concerned and requires that the information is treated in confidence and that a confidentiality undertaking is given where appropriate.

13.6.Nothing in this User Agreement shall prevent either party from using any techniques, ideas or know-how gained during the performance of this User Agreement in the course of its normal business, to the extent that this does not result in a disclosure of Confidential Information or an infringement of Intellectual Property Rights.

13.7.In the event that the Supplier fails to comply with this Clause 13, the Buyer reserves the right to terminate this User Agreement by notice in writing with immediate effect.

13.8.The Supplier acknowledges that the Buyer is also subject to the UAE laws and shall assist and cooperate with the Buyer in meeting its obligations thereunder. The Supplier shall use all reasonable endeavours to ensure the observance of the provisions of this Clause 13 by its sub-contractors.

13.9.The obligations of this Clause 13 shall survive the expiry of this User Agreement for a period of 5 years.

14. Rights of Third Parties

14.1.This User Agreement shall not create any rights that shall be enforceable by anyone other than the Buyer and the Supplier, except that the rights specified in Clause 11.2 may be enforced by Tejari.

15. Amendments to User Agreement

15.1.Subject to Clauses 15.2 and 15.3, the Supplier acknowledges that the Buyer reserves the right to vary or amend this User Agreement by publication of a notification or message on the System or through an email or letter to the Supplier, using the email address or postal address referred to in Clauses 17.1.1 and 17.1.3 respectively.

15.2.The amendments shall be deemed to have been accepted by the Supplier unless the Helpdesk receives, within 15 days of the date of the notice under Clause 15.1, a written communication from the Supplier expressing refusal of the amendments. In any case, the Supplier's continued use of the System shall represent its unconditional acceptance of the amendments in its entirety.

15.3.The Supplier shall be entitled to terminate this User Agreement with immediate effect in the event that notice is given pursuant to Clause 15.1.

16. General

16.1.The waiver by either party of any breach of this User Agreement shall not prevent the subsequent enforcement of that provision and shall not be deemed to be a waiver of any subsequent breach of that or any other provision.

16.2.If at any time any part of this User Agreement is held to be or becomes void or otherwise unenforceable for any reason under any applicable law, the same shall be deemed omitted from this User Agreement and the validity and/or enforceability of the remaining provisions of this User Agreement shall not in any way be affected or impaired as a result of that omission.

16.3.Nothing contained either inside or outside this User Agreement shall be taken as constituting:

16.3.1. a contract, including any collateral contract, or any contractual term between the Buyer and Supplier or any other party (including any potential service provider) as to the procurement of any goods, services or works; or

16.3.2. any representation by or on behalf of the Buyer.

16.4. The Buyer shall not be committed to any course of action as a result of:

16.4.1. issuing any invitation to participate in a Procurement Exercise;

16.4.2. an invitation to submit any proposal in respect of a Procurement Exercise;

16.4.3. communicating with a Supplier in respect of this Procurement Exercise; or

16.4.4. any other communication between the Buyer and any other party.

16.5.The Supplier accepts and acknowledges that:

16.5.1. whilst every care has been taken to ensure that the data and information contained within an invitation to participate in a Procurement Exercise is valid, the Buyer shall not accept liability for the accuracy, adequacy or completeness of such information and data; and

16.5.2. that by issuing an invitation to participate in a Procurement Exercise the Buyer shall not be bound to accept any response and it reserves the right to award a contract for some but not all of the requirements specified or not to award any contract at all;

16.5.3. the Buyer shall not accept any liability for any costs or expenses incurred by a Supplier responding to any invitation to participate in a Procurement Exercise.

16.6.The Buyer and the Supplier acknowledge that, for the entire duration of the Procurement Exercise, any dates and times shall be those displayed on the System and any other Helpdesk recording and telecommunications equipment, and such recordings shall represent a full account of the actual facts and circumstances.

16.7.The Supplier acknowledges that the system will not allow it to view the identity of the other Suppliers during a Procurement Exercise.

16.8.The waiver by either party of any breach of these Participation Rules shall not prevent the subsequent enforcement of that provision and shall not be deemed to be a waiver of any subsequent breach of that or any other provision.

16.9.The terms and expressions set out in clause 0 shall have the meanings ascribed therein.

17. Notices

17.1.All communications given under this User Agreement shall be in writing and shall be:

17.1.1. served to the Supplier, via e-mail, to the e-mail address the Supplier has given upon registration (or to the latest email address that might have been updated following the initial supplier registration) or through the messaging facility available on the System; or

17.1.2. served to the Buyer, via e-mail to sourcingsupport@tejari.com or through the messaging facility available on the System; and

17.1.3. deemed to be received by the addressee on the same day as the addressor sending such e-mail, subject to the:

17.1.3.1 addressor using the addressee's registered e-mail address; and

17.1.3.2 addressee, on receipt of such an e-mail, e-mailing an acknowledgement of receipt to the addressor as soon as is practicable and in any event not later than 17:00 (UAE Time) of the following Working Day after the addressee received such e-mail. If the addressor fails to receive such acknowledgement by 17:00 (UAE Time) of the next Working Day after the addressee received the e-mail, the addressor may also serve the communication by courier to the Supplier, to the postal address / delivery address the Supplier has given upon registration.

17.2 Either party to this User Agreement may change its postal address for notification purposes by giving the other reasonable prior written notice of the new information and its effective date pursuant to this Clause 17.

18. Law and Jurisdiction

18.1.This User Agreement and any dispute or claim arising out of or in connection with them shall be governed by, and construed in accordance with, the laws of United Arab Emirates and shall be subject to the non­exclusive jurisdiction of the Courts of Dubai to which the parties irrevocably submit.

19. Interpretations

19.1.The headings to clauses are inserted for convenience only and shall not affect the interpretation or construction of this User Agreement.

19.2.Words imparting the singular shall include the plural and vice versa. Words imparting a gender include every gender and references to persons include an individual, company, corporation, firm or partnership.

19.3.The words and phrases "other", "including" and "in particular" shall not limit the generality of any preceding words or be construed as being limited to the same class as any preceding words where a wider construction is possible.

19.4.References to any statute or statutory provision shall include (i) any subordinate legislation made under it, (ii) any provision which it has modified or re-enacted (whether with or without modification), and (iii) any provision which subsequently supersedes it or re-enacts it (whether with or without modification).

19.5.All references in this User Agreement to Clauses are to the clauses to this User Agreement and references to Sections are to sections of this User Agreement unless otherwise stated.

20. Definitions

"Auction" means a type of Procurement Exercise conducted on the System where suppliers may submit bids simultaneously.

"Confidential Information" means secret, confidential, commercial, financial, marketing, technical or other information, know-how, trade secrets and other information in any form or medium whether disclosed orally or in writing before or after the date of this User Agreement, together with any reproductions of such information in any form or medium or any parties of this information.

"Confidential" means that the information, either in its entirety or in the precise configuration or assembly of its components, is not publicly available.

"Force Majeure" means any cause affecting the performance by either the Buyer or Tejari of its obligations arising from acts, events, omissions, happenings or non-happenings beyond its reasonable control including (but without limiting the generality thereof) governmental regulations, fire, flood, or any disaster or an industrial dispute affecting a third party for which a substitute third party is not reasonably available. Any act, event, omission, happening or non-happening will only be considered Force Majeure if it is not attributable to the wilful act, neglect or failure to take reasonable precautions of the affected party, its agents or employees or the failure of either the Buyer or Tejari to perform its obligations under this User Agreement.

"Helpdesk" means the facility provided by to handle support queries and issues raised by Supplier Users.

"Intellectual Property" means any patent, copyright, database right, moral right, design right (whether registered or unregistered), trade mark, service mark, domain name, know-how, utility model, unregistered design or, where relevant, any application for any such right, or other industrial or intellectual property right.

"Supplier" means an organisation that has indicated its acceptance to be bound by this User Agreement.

"Supplier User" means an individual representing the Supplier that has registered and been provided with access to the System.

"System" means the eSourcing System provided for Suppliers to participate in Procurement Exercises.

"Working Days" means 07:30-16:30 Sunday to Thursday in the United Arab Emirates; excluding Bank and Religious Holidays.

"Written Notification of Contract Award" means the Buyer's standard "Contract Award Process" identified for each Procurement Exercise that shall be expressly initiated by the Buyer and may entail a preliminary e-mail advising the Supplier of the formal contract award process.


Appendix A - Terms of participation to Dubai Health Authority Procurement Exercises

1. Your company should be registered with the DHA. If you are not registered with us, please logon to
http://eservices.dha.gov.ae/DHAWeb/Account/UserRegistration.aspx

2. to register or contact our Supplier Services Unit email: Supplier_services@dha.gov.ae for registration or registration renewal.

3. If you do not have a valid (1)registration and with DHA & (2) Trade License, your offer shall be excluded

4. Companies should quote only for the range of items for which they are specialized and authorized as per their Trade License.

5. Alternative Offers should be submitted as a separate Bid (not as Bid Attachments). Offers shown in Bid Attachments will be disregarded/excluded. Please contact Tejari for more information regarding submission of multiple Bids.

6. Bidders should refer to and carefully study all documents attached with each Procurement Exercise.

7. Only Offers received through Tejari are going to be accepted and considered. No offer shall be consider if sent manually/offline/by fax/by email.

8. No offer is accepted after the auction closing date and time.

9. Company's Address, Telephone No., Fax No., Email Address and Contact Person name must be entered in the "NOTE TO AUCTIONEER".

10. If you are submitting a Bid for an equipment or machine, you should also submit/upload/attach to the Bid (before the Closing Date) the original Catalogues and Brochures directly to our Purchasing & Contracts Dept. office, DHA Ref# must be clearly printed on the Catalogues and/or Brochures. We reserve the right to disregard any Bid for which no catalogue or brochure has been received.

11. You must submit samples and / or catalogues for the quoted items; otherwise your offer will be disregarded. Samples / catalogues should be placed in an envelope clearly marked with the Tejari RFQ ref no, RFQ closing date and your company's name. Samples are to be submitted to the mentioned requesting Dept. We reserve the right to disregard any bid for which no samples or catalogues have been received.

12. Bidders are requested to quote correctly as per the Unit of Measure shown in our Item Description. If your product's packing is different than that mentioned in our Item Description, you may mention that in the " note to auctioneer", but the Unit Price in your Bid must be as per the Unit of Measure shown in our Item Description & requested by us.

13. If a company is quoting on behalf of its overseas principal, then the principal's original offer should be attached with the Bid, and should clarify to whom the order should be issued for.

14. 14. In case of any queries regarding our Auction, please contact the concerned Buyer on any working day between 9 AM and 1:30 Noon. Visiting hours for our suppliers are between 10 AM and 12 Noon.

15. 15. Your offer should be valid for a minimum period of 150 Days.

16. 16. Overseas Suppliers who have local agents should quote in Dirhams, therefore the purchase order is to be issued in Dirhams as well.

17. 17. PLEASE DO NOT ATTACH COMPRESSED FILES, OR POWERPOINT FILES. ALWAYS ATTACH MSWORD, OR MS EXCEL OR PDF FILES.

Appendix B - Terms of participation to Dubai Police Procurement Exercises

The person department enters into contract with shall be required to meet the following condition:-

1. He must be a citizen of the United Arab Emirates whether an individual or a company full owned by national citizens or in partnership with foreigners at a share in the capital not less than 51%for national citizen provided that the same shall be proved by an attested official contract.

2. He must be licensed by the competent authority.

3. He must be depived of participating in tenders and bids announced by any department.

4. He must not be an employee in Dubai Police and he shall not have a first degree relationship with officials entrusted with contracting.

Registration required to furnish the following details and also to undertake to notify of any amendment occurring thereon in future:-

1. Trade name, address, P.O. Box, telephones and fax number (full address).

2. Legal status and licence issued by a competent authority.

3. Name of person authorized to enter into contract and their specimen signatures.

4. Types of materials, works or services to be dealt in.

5. Previous experience in execution of other parties works further to the volume and types of such works. Company's articles of association, or evidence of complete ownership by national citizens, or partnership by one or more national citizens subscribing not less than 51% of its capital further to its capital value.

Appendix C - Terms of participation to Dubai Municipality Procurement Exercises

1. Registration

1.1. Suppliers who wish to register with Dubai Municipality shall contact Supplier Relationship Management section at 042063807 or visit www.dm.gov.ae

2. Quotation

2.1. Quotation should be submitted online within a maximum period of 8 days from the date of its receipt or within the closing period mentioned in the auction.

2.2. Deadline of quotation/bid submissions can not be extended once the RFQ is closed

2.3. Only extension request received prior to RFQ closing may be considered.

2.4. Quotations/bids should be valid for 45 days from the date of its closing regardless of validity mentioned by the bidder

2.5. D.M. shall have the right to accept any Quotations/Bids partially or fully

2.6. Supplier should pledge to submit the required samples catalogues and demonstrate whenever necessary

2.7. Bidders are not allowed to quote for an alternative in the attachment instead another user log -on to Tejari and quote for an alternative

2.8. In case of awarding the tender or part of it, the supplier should comply with the supply period and other related conditions

2.9. Quotations/bids should be treated as cancelled unless all the columns mandatory fields are filled accordingly including the name of contact person and his telephone no.

3. Supply

3.1. The actual supply of items should be considered as the date of receiving the items that comply with required specification

3.2. The initial handing over of material is considered preliminary. The final receiving report will be given upon final inspection from the inspection and receiving committee

3.3. A supply period must be determined initially and cannot be interrupted by shortage of the items supply

3.4. In case of failing to comply with the supply period or item requested by the receiving one of the following procedures should be taken

3.4.1. To impose a fine of 2% of the item value for the first week or part of week then fine will be increased for each following week or part of a week with max. limit of 10% of the items value.

3.4.2. If such delay occurs due to unforeseen circumstances or force majure or for reasons pertaining to the department supplier shall submit a request for extension of delivery time attaching evidence of occurrence of said unforeseen circumstances force majeure or reason within the committed delivery period. The request shall be referred to the committee and if approved extension will be granted for a max. period of one month.

3.4.3. To purchase the items on the account of the supplier and charge the supplier with the price difference and administrative expenses in the range of 10% of the items value.

3.5. In case supplier fails to comply with the terms and conditions more than three times D.M. has the right to blacklist them

3.6. The supplier should inform purchase section whenever

3.6.1. There is a change in name address and location of the company

3.6.2. The sales manager or the person who deals with purchase section

3.6.3. New categories products added in the trade license

3.7. Supplier is obliged to provide any information about the bids offers whenever purchase section needs

3.8. In order to collect the original P.O having a value of Dhs.100,000.00 or more a bank guarantee worth 10% of the total value and valid 90 days more than the committed delivery period which is auto. renewed until the issue of release letter from D.M., should be submitted to the purchase section

4. Invoices shall be delivered to D.M. accounts section on the third floor room no.14 or Al Tawar center and Al Karama center

5. In case of applying for retrieve of the bank guarantee release kindly submit your application to the requesting organizational unit.

6. Discrepancy about the payments should be informed to Purchase Section in writing within a Max. Period of one month from the date of receipt of payment Any complaints received later than one month will be treated as cancelled.

7. Any changes in Bid's or P.O.'s terms and conditions should be informed by writing to Head of Purchase Section.

Appendix D - Terms of participation to Roads and Transport Authority Procurement Exercises

YOUR QUOTATION SHALL ADHERE TO THE FOLLOWING TERMS & CONDITIONS:

The Tender conditions:

1. The tender should be submitted within maximum of (10) days from the date of receipt of the quotation request or during the period set forth in the request for prices.

2. The validity of the tender must be for the 45 days from the date of tender submission to the procurement section while the bulk supply should be valid for 60 days from the date of submission the offer.

3. The Supplier should accompany required samples, catalogues and data with his tender.

4. RTA has the right to accept or reject any offer fully or partially.

5. RTA does not have to state reasons for not accepting any quotation.

6. Supplier's Address, Telephone number, Fax number-mail address and Contact person must be entered in Tejari Auction "Note to Auctioneer Field".

7. The supplier should provide RTA with a Bid Bond equal to 2% to 5% of total quoted value as mentioned in Tejari "Note to Supplier" column. Such bid is to be scanned through Tejari and to provide the original personally to Purchasing& Material handling Section.

8. The Supplier acknowledges that the import and customs laws and regulations of the United Arab Emirates shall apply to the furnishing and shipment of any products or components thereof to the United Arab Emirates".

9. The supply period must be identified.

Purchase Order Conditions:

1. If awarded the contract, or part thereof, it's compulsory for the supplier to deliver within the time specified in the purchase order.

2. Supplier to send advance shipping notice before 48 hours

3. The actual delivery of the materials is the date of receipt of materials in accordance with the specifications and at the specified location in advance.

4. In case of the supplier doesn't supply within the specified period, RTA shall have the right to take one of the following actions against the supplier:

— Impose a delay penalty of 2% for each delayed week with a maximum of 10% of the total value.

— Purchase materials required in the tender from the market at the expense of the supplier & charge the latter with the balance plus 10% as administrative expenses.

— Confiscate the performance Bond fully or partially.

5. Upon receiving the materials by the store keeper a preliminary delivery shall be considered. However the final delivery shall take place after inspected by the Examination and Receipt of Material Committee.

6. If there is delay in implementation or supplying due to unforeseen circumstances or force majeure or RTA causes such delay, the supplier must apply for waiving delay penalty within 30 days in writing & submit all the necessary documentation for proofing so, the request will be presented to the concerned Committee for the study. Non-submission of this request by the supplier during the mentioned period will prevent him from the right to overrule the delay penalty.

7. The supplier should submit within 5 days from receipt of purchase order, an Auto renewable bank guarantee worth of 10% of the total value of purchase orders in case the supply period more than 15 days , the same should be valid throughout the supply period plus 90 days.

8. The supplier must submit all the invoices and SDNs to Finance Department, RTA.

9. RTA shall have the right to increase or decrease the materials specified in the purchase order by 30% of the total value.

10. Payment will be made through a cheque within at most 60 days after receipt of goods & full supporting documents, providing there are no discrepancies in goods received.

11. Items to be delivered between 8.00 AM and 12 Noon on all working days. Bulk material to be supplied on pallets with size of 1000x1200x1500 with weight not more than 1000 kg each.

12. Loading and offloading the goods are supplier's responsibility.

13. After the expiry of the Contract or Bank Guarantee 'Release Request Form' is to be filled in and submit to the concerned Department for release of Performance Bond

14. Suppliers of Hazardous Material should submit the MSDS, "Material Safety Data Sheet copies" at least one week prior to the arrival of the consignment.

15. Hazard and Non hazard material suppliers must provide detailed Packing list and best storage practices & storage conditions for the suppied item at least one week prior to the arrival of the consignment.


Appendix E - Terms of participation to Dubai Air Navigation Services Procurement Exercises

1. PURCHASE ORDER:

The DANS will not be responsible for any order unless it is issued on the printed Purchase Order, from duly signed by the approval authority.

2. GOODS AND SERVICES:

The seller shall ensure that the goods and services correspond strictly with the technical or other specification and with all representations, description, drawings, broachers and samples. The goods must be packed securely as required and accompanied by printed packing list or copy of invoice.

3. DELIVERY:

Delivery of the goods/services must be made strictly in accordance with the Purchase Order. A penalty of 2% of the value of the delayed goods/services shall be levied for every week of delay or part of it subject to a maximum of 10% of the value of that goods/services. If the supplier continues to delay till the penalty reaches the maximum, then the DANS has the right to take one of the following actions without the need to a warning or judicial judgment.

a) To procure the goods/services on the supplier's account and charge him for the difference in prices in addition to 10% of the value of the goods services for administrative expenses.

b) To revoke the Purchase Order, confiscate the performance bond, if any, and claim compensation for damages.

4. NON-COMPLIANCE WITH SPECIFICATION OR DELIVERY TIME:

The DANS reserves the right to return or refuse all or any portion of this order which does not meet the standard or quality originally offered or where the delivery time is not complied with.

5. PRICE AND VARIATION:

The price and delivery schedule shown in this Purchase Order is firm and is not subject to change except as authorized by any written variation signed by the Approval Authority.

6. TITLE AND RISK:

The title and risk in the goods shall remain with the seller until the goods are physically delivered in good condition at the agreed delivery point taken possession by the DANS.

7. INSURANCE:

The seller shall insure the goods against risks until they are taken possession by the DANS

8. TERMINATION:

This order may be cancelled by the DANS at any time by giving notice in writing to the seller. Such cancellation will be applicable to goods which have not been already delivered. If the order pertains to any goods to be manufactured, a fair and reasonable price will be paid to the seller for all work in progress at the time of cancellation and subsequently received by the DANS.

9. LAW:

The terms and conditions of this purchase order and all quotation, offers and acceptances shall be governed and construed in accordance with law applicable in the Emirates of Dubai, United Arab Emirates


Appendix F - Terms of participation to General Directorate of Residency and Foreigners Affairs – Dubai (GDRFA) Procurement Exercises

To be qualified to participate in to General Directorate of Residency and Foreigners Affairs – Dubai (GDRFA) Bids should meet the following Terms and conditions:

Supplier Conditions:

1. Suppliers should have a valid registration with ESUPPLY.

2. Suppliers should provide valid trade license & the following to be consider as Trade name, Supplier's Address, P.O. Box, telephones, fax number and mail address (full address), Contact person must be entered in Tejari Auction .

3. Legal status and license issued by a competent authority.

4. Name of person authorized to enter into contract and their specimen signatures.

5. Suppliers must not be an employee in GDRFA and shall not have a first degree relationship with officials entrusted with contracting.

Tender conditions:

1. Quotation should be submitted online within specified period of bid.

2. Deadline of quotation/bid submissions cannot be extended once the RFQ is closed.

3. Only Offers received through Tejari are going to be accepted and considered, No offer shall be consider if sent manually/offline/by fax/by email.

4. Quotations/bids should be valid for 30 days from the date of its closing.

5. GDRFA has the right to accept or reject any offer fully or partially.

6. Supplier should pledge to submit the required samples catalogues and demonstrate whenever necessary.

7. Provide the GDRFA needs of goods and services necessary to perform it business that have a positive effect on, environment, economic and social aspects.

Preference factors in the selection of suppliers:

• Product quality.

• Matching specifications.

• Best price.

• Delivery period.

• Commitment to health, safety and environmental standards.

• Supplier awarded for quality certifications previous (such as ISO - certificates of appreciation).

• Ensure the alignment with all Government laws, Regulations, Policies, and practices related to Sustainability. For more information please look into this link ( Sustainable Procurement Policy, Sustainable Procurement Strategy.

Purchase Order Conditions:

1. Winner suppliers will be awarded through Tejari by email.

2. If awarded the contract, or part thereof, it's compulsory for the supplier to deliver within the time specified in the purchase order.

3. Supplier should notify/send advance shipping notice before 48 hours.

4. The actual delivery of the materials is the date of receipt of materials in accordance with the specifications and at the specified location in advance.

5. In case of the supplier doesn't supply within the specified period, GDRFA will deduct 2% for every week of delay, or part thereof in case of delayed resource or maximum of 10% of total amount.

6. Invoice is invalid after two years of its history and loses his claim resource.

7. LPO will be canceled if there is a delay in delivery for month or more without notifying GDRFA.

8. Affected /non-compatible item will be returned at supplier responsibility without reducing the GDRFA rights.

9. The supplier should adhere to the regulations applied in Dubai.

10. Acceptance of the requested materials will be initially after we will make sure that they will meet the required specification.

Supplier evaluation:

Supplier evaluation will be performed by purchasing department quarterly by selection criteria:-

1-supplier commitment.

2-conformance to standards.

3-cost and price.

4-response period.

5-quality.

Each criterion have 10 points ,suppliers whom score below of 6 points in any of the five criterion are considered a non-committed suppliers and the department is not obligated to contract them. Thus improvement plan will be suggested and implemented to non- committed suppliers through discussion and focus group meeting.

Our vision: To have the UAE as one of the most secure and safest countries in the world

Our mission: We offer innovative services in the field of citizenship, residency, and port access in the UAE to remain the best and safest destination

Our value: Loyalty, leadership, happy dealers, creativity, innovation, education and development, team spirit and sustainability